We had eleven residency renewals falling due in the same month and I was dreading it. They took the whole batch, told me which files were missing documents before anything was submitted, and kept a shared list updated so I always knew where each one stood. Not one rejection.

My establishment card had expired and I only found out when a new hire's visa was blocked. They sorted the renewal quickly and then diarised the next one so it cannot happen again. Straightforward people, no runaround.

What I appreciate is that they tell you when something is not possible. I asked about a status change that turned out not to apply to my case, and instead of taking the fee and trying anyway they explained the alternative. That saved me a wasted trip and a fine.

Getting my degree attested felt impossible from here. They set out exactly what had to be completed back home first, handled everything once the documents arrived, and replied every time I messaged to ask where it had got to.

We moved our PRO work across last year. Having one contact who already knows our file, instead of explaining the company from scratch every time, has been worth it on its own.

Family residency for my mother, start to finish. The document list they gave me at the beginning was accurate, so there were no surprise trips back for one more paper. The medical appointment took longer than I expected, though they did warn me that was possible.